The satisfaction of our customers is our priority.
We handle each complaint quickly, reliably and with an individual approach in order to find a satisfactory solution as quickly as possible.
What information do I need in order to process my complaint?
In order for us to process your complaint efficiently, please provide the following information:
- First and last name or company name
- Tax identification number (for companies)
- Telephone number
- E-mail address
- Correspondence address
- Order number
- Description of the claim (e.g. refund, rebate, product exchange)
- Photo or video documentation of the problem reported